Quick and secure: BRANKAMP Online Support

Our support, software updates or maintenance work - many of the service offerings can be carried out via online connection in an uncomplicated manner. BRANKAMP already has years of experience in teleservice and offers attractive - and above all secure - remote servicing.

Quick assistance is a must when dealing with manufacturing disturbances. With its innovative teleservice, BRANKAMP offers its customers prompt and competent solutions to their technical problems via Internet. The increasing network density of computers and machines via the Internet expands the possibilities for remote servicing. Meaning that diagnoses and error corrections will be carried out on the machine without the need for a service employee to be present on-site. Disruptions are simply corrected via direct access to the customer's system. This is how it works in practice: If a problem occurs, the customer reports this to the BRANKAMP service department. The responsible technician logs onto the customer's system and analyzes the error. The customer's production line will be up and running problem-free following the rapid fault rectification. The BRANKAMP teleservice has several advantages for the customer: It saves time and costs because the service technician is not dispatched to the site, but rather accesses the system being maintained directly from his location.

The subject of security, of course, plays an important role: At BRANKAMP, only those solutions are considered that can guarantee that security precautions taken for the online service remain state-of-the-art at all times. In this way, it is warranted that, when building the connection from the customer to BRANKAMP, only the BRANKAMP server will be accessed. Another server cannot be dialed up by mistake either, as the setting cannot be changed. An unintentional dissemination of data is thus prevented. In addition, BRANKAMP has developed the BISS (BRANKAMP Internet Service Support) box in order to protect sensitive information from unauthorized access. It protects the customer's network by permitting a data transfer to the Internet Gateway, but by shadowing the house network. The BISS box rigorously blocks attacks and threats without impeding the desired communication.

More information: FactoryNet BISS

Would you like more information about BRANKAMP Online Support? Do not hesitate to contact us!

BRANKAMP Teleservice

A company can no longer afford long periods of production downtime. For this reason, rapid assistance in the event of a disruption is a must. With its innovative teleservice, BRANKAMP offers customers prompt and competent solutions to their technical problems via Internet.

The increasing network density of computers and machines via the Internet expands the possibilities for remote servicing. This means that: diagnoses and error corrections will be carried out on the machine without the need for a service employee to be present on-site. Disruptions are simply corrected via direct access to the customer's system. And this is how BRANKAMP Teleservice works in practice: If a problem occurs, the customer reports this to the BRANKAMP service department. The technician on duty logs onto the customer's system and analyzes the error. The customer's production line will be up and running problem-free following the rapid troubleshooting. The BRANKAMP teleservice has several advantages for the customer: It saves time and costs because - the service technician is not dispatched to the site, but rather accesses the system directly from his location. The BRANKAMP development department is even more able to react to customer requests, as well as to continually optimize the service and product due to the increased information feedback available.